Customer is King for almost any kind of business these days especially for those engaged in the IT service industries. As such an IT helpdesk software application is something that a firm cannot even think of ignoring. Providing excellent customer support during the course of their alliance with your company is a key factor in maintaining their loyalty and guaranteeing future business deals. As such an online helpdesk software can benefit your organisation in several ways. Most importantly it helps you serve your customers better thereby increasing your organisations goodwill. Let us examine in detail why an IT helpdesk software program is a critical component of today’s business sphere. Actually, clients have no concern if your organization enterprise is online or off-line but what they really want is to see your organization listed on the World Wide Web. To be more specific they would want assistance from your part 24X7…